How an order on risenation.be goes from payment to the door of the show.
01 · Ordering and payment
- You order online through the checkout on risenation.be. Provide a valid email address: it is where your tickets go.
- Payment by Bancontact, Visa, Mastercard, Apple Pay, Google Pay, iDEAL, PayPal or Link, processed by Stripe and PayPal over an encrypted connection. We never see or store your card details.
- An order is confirmed only once the payment is validated. Unpaid orders are cancelled automatically.
02 · Confirmation and e-tickets
- Right after payment you receive an order confirmation and your e-ticket(s) by email, with a unique QR code per ticket.
- Your tickets are also available at any time in My account › My tickets.
- Nothing in your inbox after 15 minutes? Check your spam folder, then write to info@risenation.be with the email used at checkout.
03 · Entry at the event
- Show the QR code on your phone or on paper. Each code is scanned once.
- Bring a valid ID; it may be requested.
- Follow the safety rules displayed on site and sent with your ticket.
04 · Merchandise delivery
- Merch is shipped to the address given at checkout, with a tracking number sent by email. Delivery times are shown at checkout and depend on the destination.
- Some items can be collected at the event when this option is offered at checkout.
05 · Refunds and cancellations
See our refund and returns policy.
06 · Support
info@risenation.be, Monday to Friday. During event weeks we answer faster on Instagram @risenation_be.
