Tickets are final. Merch can come back within 14 days. Cancelled event: full refund, no discussion.
01 · Event tickets
- Tickets, passes and crew packs are not refundable and are not exchanged for another date or event.
- Tickets are transferable: give your e-ticket to someone else, the QR code is what is scanned.
- Bought at early bird and the price went up? Good for you. Bought regular and a later promo appears? No price difference is refunded.
- No refund for a no-show, a weather complaint, a change of plans, or exclusion from the event for breaking the rules.
02 · Cancelled or postponed event
- Cancelled by us: full refund of the ticket price to your original payment method within 30 days.
- Postponed: your ticket is valid for the new date. If you cannot attend, request a refund within 30 days of the announcement.
- Force majeure (authorities, venue, weather, pandemic): we reschedule first; if no new date is possible, we refund.
03 · Exhibitor fees
Exhibitor fees are refunded in full if we refuse your car or cancel the event. A withdrawal by the exhibitor more than 30 days before the event is refunded at 50%; later than that, no refund.
04 · Merchandise
- You can return an item within 14 days of delivery, unworn, unwashed, with tags, in its original packaging.
- Email info@risenation.be with your order number first, then ship to: Risenation ASBL, Avenue des Combattants 31, 1340 Ottignies, Belgium.
- Return shipping is at your cost, except for a defective or wrong item. Use a tracked service; we cannot refund a parcel that never arrives.
- Refund on the original payment method within 14 days of receiving the item. Exchanges are possible while stock lasts.
- Sale items and personalised items are not returned unless defective.
05 · Late or missing refund
Refunds can take 5 to 10 business days to show on your account depending on your bank. Still nothing after that? Write to us with your order number.
