Execution Policy

Execution Policy for Ticket and Merchandise Purchases

1. Purpose and Scope

This execution policy outlines the procedures, conditions, and responsibilities for purchasing event tickets and merchandise on our website. It applies to all customers who purchase tickets or merchandise through our site and covers each step from order placement to delivery.

2. Ordering and Payment

Order Process: Customers can purchase event tickets and merchandise directly through our website by following the steps indicated during checkout. It is the customer’s responsibility to provide accurate information to complete the transaction.
Secure Payment: We offer secure payment options, including credit card, PayPal, and other methods available on our site. All transactions are encrypted with SSL to protect payment information.

3. Order Confirmation

Confirmation Notification: Upon successful payment, a confirmation email containing the order summary and, if applicable, the electronic ticket(s) is sent to the provided email address. Please verify your order details upon receipt.
Order Tracking: For any technical issues or questions about an order, customers can contact our customer service at [email address or phone number].

4. Delivery of Tickets and Merchandise

Electronic Tickets: Tickets for events are delivered electronically and should be printed or downloaded to a mobile device for event access. No physical tickets will be mailed.
Merchandise Shipping: Ordered merchandise is shipped directly to the address provided at checkout. Shipping times vary depending on the destination and will be indicated at the time of purchase. You will receive a tracking number once your order has shipped.
On-Site Pickup for Tickets: For certain events, ticket pickup may be available on-site on the event day, with presentation of an ID and order number.

5. Refund and Cancellation Policy

Organizer’s Cancellation: If an event is canceled or postponed, customers will be notified by email as soon as possible and will be offered a full refund or entry for the rescheduled date.
Customer’s Cancellation for Tickets: Ticket orders are generally final and non-refundable unless otherwise specified. Please read the specific conditions for each event at the time of purchase.
Returns for Merchandise: Merchandise can be returned within 14 days of the delivery date. Items must be in their original condition, unworn, and with tags attached. To initiate a return, please contact our customer service at info@risenation.be. Return shipping fees may apply.
Force Majeure: In cases of unforeseen circumstances (e.g., a pandemic or natural disaster) that prevent the event from being held, we reserve the right to propose a later date or a partial refund depending on the costs incurred.

6. Event Access Conditions

Ticket Validation: Each ticket includes a unique QR code that will be scanned upon entry to the event. Tickets are single-use only, and any attempt at reproduction or multiple use will result in denied entry.
Identity Verification: To prevent fraud, participants may be asked to present a valid ID.
Safety Rules Compliance: Participants must comply with all safety instructions and the event’s internal regulations, which are posted on-site and included with the electronic ticket.

7. Privacy Policy and Data Protection

Personal data provided during the purchase process is strictly confidential and will only be used to process the order and grant access to the event. For merchandise orders, personal data is used solely for shipping purposes. For more details, please refer to our privacy policy.

8. Customer Support

Our customer support team is available to answer any questions regarding orders, event details, or access procedures. Please contact us at info@risenation.be Monday through Friday, from 9am to 6pm.